Registered phone

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Claudia C. #22071
Claudia C. #22071 Posts: 3 ✭✭
edited July 2022 in Phones

I change my phone a year ago but it never changed in the system. It still marks as if I'm using my old phone. It was not stolen or lost, just broken..

Is there a way to change the phone registered in my account to my new one without saying it's been stolen or lost?

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Claudia C. #22071


    Hi Claudia,

    here's how to directly contact Fizz’s customer service team for any question or help about that situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Ihssan
    Ihssan Posts: 279 ✭✭
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    Yep same for me, the problem is on fizz side and you can't do anything about it yourself.

    If it's really important to you the only way is to contact them by chat.

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