V2 Simcard - with lighting bolt (never received) VOLTE

Hrair
Hrair Posts: 15
edited June 26 in My Mobile

Hello,

I've been a Fizz customer since the beta period. I never received an invitation to order the new Fizz V2 sim card with the lighting bolt https://fizz.ca/en/faq/why-volte-important

What's the solution?!

Best Answer

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 695
    Answer ✓

    HI @Hrair

    Fizz is doing the transfer. As mentionned though : "This process will take place over several weeks, so don’t worry if you’re not part of the first batch." 

    You may want to contact them maybe and see what's going on ?

    Here's how :

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     The direct chat, is usually the quickest option however.

Answers

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 695

    For information purposes :

    Your SIM card connects your phone to the Fizz network now 3G and going to LTE. A VoLTE compatible SIM card is therefore required to stay ahead of the game. This SIM card shows a red lightning bolt icon. 

     Good to know: 

    ·        Any member who orders a SIM card today is ok. Their SIM card is already compatible with VoLTE. 

    ·        Same applies for a Fizz SIM card that was ordered after the month of September 2021. 

     For the other mobile members who currently have a 3G SIM card, Fizz will make sure that each of them gets a FREE VoLTE compatible SIM card. 

     > Each of these members will receive an invitation to order their free SIM card. This process will take place over several weeks, so don’t worry if you’re not part of the first batch. 

     > Once ordered, your new SIM card will arrive by regular mail within two weeks, along with the instructions to associate it with your Fizz mobile plan. Changing your SIM card for a VoLTE compatible one will not impact your plan or phone number. 

    Source : https://fizz.ca/en/faq/why-volte-important

    How to make a SIM card change 

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