phone has no charger order 7027018362

muriellemackel

I received my order for a galaxy a53 5g and the original charger that should have come with it is missing. No mention of that I was supposed to buy the charger separately was ever mentionned when I placed my order. If I have to buy the charger then I am sorry but I will return the phone if this is the case.

Thank you

Denis Couroux

Dapfizzer

@muriellemackel

There are several conditions and important information you must know and accept before returning your phone, including the presence of an administrative fee if your return request is denied. See all the conditions

The following additional conditions are specific to the 15-day return policy:

• You must send back your phone with all its accessories, including the charger and the original box.
• The phone must be like new. It wasn’t dropped. There is no scratch or any physical damage to the case, screen, buttons or connectors, camera lens and/or flash. In the case of a refurbished phone, it’s in the same condition as when you bought it from Fizz.

You are allowed one (1) return per account under the 15-day return policy. Beyond that number, we won’t be able to honour any return request.

 

Returning my phone

1. The process in a nutshell:

• A return request must be submitted online via your Fizz account under My phones/Manage my phone/Return my phone. 
• You’ll be guided step-by-step through important information and conditions which you’ll need to certify and confirm (by checking a box) before returning your phone to Fizz. Read the conditions and important information
• Make sure to follow the instructions to prepare and package your phone before you deposit it at a Canada Post deposit location.
• Based on the result of the inspection, we’ll refund you, or send you back your phone once the administrative fee has been invoiced to you.

 

Because manipulations will be required, complete your return request from a device other than the one you are returning. 

In your Fizz account, go to My phones.

At the phone in question, click on Manage/My phone warranty/Return policy | Warranty

Follow the on-screen steps.

 

From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:

• The reception of your package at Fizz;
• the inspection of your phone;
• the answer from Fizz (information sent by email);
• your refund or the shipping of your phone back to you (depending on the result of the inspection) once the administrative fee has been invoiced.

 

Fizz has no control over Canada Post delays, and cannot guarantee that the delays that are indicated will be respected.

You can track your package and the status of your return directly in your Return history.

Source: https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

Dapfizzer

@muriellemackel

If I understand correctly, you activated your wife’s SIM card in your own account, and you want her to have her own account. Unfortunately the problem here is that now this SIM card, which was supposed to be the one she would use in her account, is now associated with yours. So, the only solution, even if it requires you to buy a new SIM card, is to unsubscribe from the plan that you have inadvertently activated on your account, and with the new SIM card activate a plan this time on Murielle’s account.

By doing so, she can use your referral code to get the bonus currently in effect until July 12 of $50, so this will cover the costs incurred for the purchase of a new SIM. It’s a lot of complications, I agree, but the only way to do it in these circumstances, so that you can fix the original mistake.

Dapfizzer

@muriellemackel

Hi Denis,

as clearly indicated in the specifications on the Fizz platform, this device could not be purchased with the charger.

Dapfizzer

@muriellemackel

Here's how to contact Fizz’s support team directly to inquire about this situation or for question, they will be able to provide you advice as well as precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

swatt

Hello @muriellemackel

This phone is sold without charger and it has no headphone jack too. You must buy charger, earbuds or an adapter (usb-c to heahphone jack).This is a trend to sale smartphone without charger but you may use an old charger without problem. I recently bought this phone and I love it.

muriellemackel

Yes I understand and already ordered the charger from Samsung. This is the husband speaking xxx. I have openned and account for my wife to buy a sim card for the Easyphone I bought her and bought a Galaxy A53 5G for myself ( we are both 80 years old ). Somehow in the process, I have mixed things up and activated the sim card in xxx account instead of xxx. I want my wife to have her own account and an account for me. For instance the Galaxy a53 is the phone for xxx and xxx got the emails regarding the charger.

Can somebody help me to entangle this unfortunate problem so that we can enjoy our phones? I apologize for the problems I am causing you.