Good morning inwould like to speak to a customer representatives about a locked sim card
To unlock your SIM card :https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-my-sim-card
To unblock your SIM card right away, log into your Fizz account to reveal your PUK code (My Plans > Manage > Unblock SIM card). Type the code that is revealed into your phone.
If you entered 3 incorrect PIN codes and your phone displays “SIM card blocked” or “Enter PUK code”, your SIM card has been blocked to ensure your security.
To unblock your SIM card, you must enter a PUK (PIN Unlock Key) code.
To simplify this process in the future, write down your PUK code and keep it somewhere safe.
After unlocking your SIM card with a PUK code, go to your phone settings to personalize your PIN code. Choose an easy-to-remember PIN — it will prevent you from accidentally blocking your SIM card again. How do I personalize my PIN?
If you enter the incorrect PUK code 10 times, your SIM card will be permanently blocked. You will need to order a new SIM card. Order a new SIM card
The email you received contains several codes: PUK1, PIN2 and PUK2.
To delete an account :
I also would like your support to delete an account that was created for my son by mistake I am his father I manage his account.
here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to provide you advice as well as precise answers to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814