i have appointment with fizz at this evening7:30-8:00 but9:00 nobody coming...

cui Z.
cui Z. Posts: 4 ✭✭
edited July 2022 in Internet

what happen???

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @cui Z.


    However, if you wish to contact Fizz’s support team directly to inquire about any question, they will be able to provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • cui Z.
    cui Z. Posts: 4 ✭✭

    need i waiting??????

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @cui Z.


    Hi,

    maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...

    To reschedule your technician appointment:

    1. Log into your account and go to Manage.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
    • To reschedule an appointment, click on Reschedule.
      • This will open the booking interface. Select a new day and time slot and click Save.
      • Beware — once 24-hours have elapsed since the due date of the appointment, the «Reschedule» button will appear.

    *To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team: simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

     *You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.  

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address 

  • cui Z.
    cui Z. Posts: 4 ✭✭

    ok.i can change your date coming...now just can change to next monday...but you already charge my fee from yesterday???so??????

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @cui Z.


    Your first monthly payment will be charged to your credit card when you subscribe. Your payment cycle, however, will start with the delivery of your Fizz Wi-Fi modem. This means the amounts of your next monthly payments will be automatically charged to your credit card each month, 72 hours before the date on which you received your Fizz Wi-Fi modem.

    Source: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet#7

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