I've need to get my data back working and im stuck with support.

MarinQuina
MarinQuina Posts: 2 ✭✭
in My Mobile
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I just got ghosted by the agent? and i can't get a new agent because they havent closed the chat. i tried to message an agent using the other methods but it won't let me. I just wanna not get stuck in the rain for 3 hours at 3 am again. I dont care much about the agent i just want my data on and been trying to fix this all day lost all my wifi passwords and setting resetting things im just frustrated. I paid for an add on thinking i was out of data and i wasnt so i just feel scammed and feel like no one is trying to remedy this situation.

Comments

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @MarinQuina


    Hi,

    please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    Also, activate and deactivate a few moments later the aircraft mode of the device in question, but also make sure that the APN (NPA) configuration of your device is adequate in its settings.

    Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    Make sure your phone is configured to automatically select the Fizz mobile network.

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz


    You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @MarinQuina


    If the problem still persist despite the possible corrections proposed by the troubleshooting, you'll have to recontact Fizz’s support team directly to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • MarinQuina
    MarinQuina Posts: 2 ✭✭

    ive done all of it and im still having trouble reaching agents

  • ah727
    ah727 Posts: 823 ✭✭

    Try putting your phone in airplane mode for 15 seconds, then remove airplane mode. Your phone will search for networks, and you will maybe get a better connexion. Try it every time your data connexion is weak.

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