Referal code scam?

Thomas G. #25821

I tried to invite my sister onto fizz because she wanted mobile coverage and a data plan in order to get money from my referal code. While she was validating the payment, the referal code message never popped up in any of the windows. Now that she has payed the plan, it tells me there is no way to add her to the referal plan. This business tactic seems really scammy for a company I trusted enough to recommend.

Mario_FQDZA

Fizz won't budge. Many have tried. Cancel. (15 day full refund policy). Open a new account with a new email address and your referral code.

But don't click on place order if you haven't seen a box to enter the referral code.

Clear your Internet cache and cookies.

Using a different card would even be better.

Dapfizzer

@Thomas G. #25821

Hi Thomas,

a referral code must be entered when the person is activating their plan.

• Once on fizz.ca, the person must create their plan.
• The referral code must be entered in the field provided at the bottom of the order summary.

If a person forgets to enter the referral code when subscribing, they’re unfortunately out of luck. We cannot retroactively apply a referral code. 

Any one person can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).  

Source: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz#2

Dapfizzer

@Thomas G. #25821

Here's how to contact Fizz’s support team directly to inquire about that consern or question about this situation, they will be able to provide you advice as well as precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2633399/referal-code-scam

Hi

Did your sister start with a new account or did she use an already existing Fizz account?

A referral code must be entered when the person is activating their FIRST plan.

• Once on fizz.ca, the person must create their plan.
• The referral code must be entered in the field provided at the bottom of the order summary.

• If a person forgets to enter the referral code when subscribing, they’re unfortunately out of luck. We cannot retroactively apply a referral code.
• A fizz member can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).  

source - https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz