Problem with trying to activate my SIM while keeping the same number

MinistryOfHummus
MinistryOfHummus Posts: 2
edited July 13 in My Mobile

I have a problem. I recently started the process to activate my SIM while keeping my current phone number. However, my current phone number is temporarily suspended so I can't receive the text from them to confirm my intention to keep the phone number while changing providers. Is there a way I can cancel the activation process and start it another time when I am able to receive texts on my phone from my current provider? Would I have to pay the monthly fee for my new Fizz mobile plan again if I do so? Any help would be much appreciated.

Best Answer

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,531
    edited June 20 Answer ✓

    Hi @MinistryOfHummus

    Your transfer failled, therefore, Fizz they don't try again the transfer.

    However, here we are users, you can chat in direct with the customer service, in order to have an official answer

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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