I'm unable to receive any messages from anyone. I'm able to send, but unable to receive.
I already tried restarting the phone, using a different phone and updating the app, but nothing works.
I believe the problem lies in my sim card.
IMPORTANT: Text messaging service (SMS) can take between one (1) and twenty-four (24) hours to be functional if your mobile line has just been activated on Fizz's mobile network.
Some text messages sent by businesses such as 2-step verification messages may not be sent to your phone properly.
We continue to gradually roll out this type of service so that it operates optimally with as many companies as possible.
Make sure you are in a zone that has adequate coverage.
See our network coverage map
If you are outside the Fizz network, you can connect via our partner network.
Learn about accessing our partner network
@Ling did you reset your phone ?
The settings for any phone are predetermined by the manufacturer to ensure optimal performance, compliance with national regulations (copyright, frequencies, etc.) and to promote specific products chosen by the manufacturer.
When you use your phone, you download and install applications and non-native files, which can compromise your phone’s functionality.
When a problem arises with your phone, it may be necessary to restore your phone to its factory settings.
Note: First of all, make sure to consult the Solution Hub for your specific issue.
By following troubleshooting steps in a FAQ, you may be able resolve the issue, eliminating the need to restore your phone to factory settings.
This is the APN setting by Fizz, try this if you still have problems with text. As long as you have text service in your plan.
Let us Know.