Travel add-on

Shenson

I am trying to find the price and to buy a travel add-on for the UK. But when I put any country under International Calls nothing happens. I can't find any way to buy the travel add-on. Can you help?

Dapfizzer

@Shenson

To use your cellphone during your trip abroad, you need to buy a Travel Add-On or again add funds to your wallet to pay as you go.

Can’t decide if you need a Travel Add-On or should pay as you go? It depends on how long you will be away and how much you will be using your phone while roaming. If you will be travelling for a long time, choose a Travel Add-On (it’s more affordable, and will be valid until the end of your next payment cycle). If you’re going on a short trip, paying as you go will be more practical.

Make sure to activate the roaming option of your phone, or else it'll block your usage. 

 

Important : You will not be able to make calls while roaming outside your Canada or the United States.

Roaming calls (incoming or outgoing) will be available at a later time. We will update this FAQ when we have a firm date.

In the meantime, you will be able to use data, and send/receive texts when you travel outside your coverage zone. To make and receive calls, you can use messaging apps such as Text-Now, WhatsApp or Messenger.

 

Travel Add-On

A Travel Add-On is an Add-On to your monthly plan that allows you to use data in a selected zone. A Zone is a group of countries that all share the same rate for data texts and minutes. In the Travel settings interface, enter the name of your destination country to see the zone, the countries included, and rates that apply.

A Travel Add-on is a one-time package that takes effect immediately and lasts until the end of your next payment cycle.

 

If you selected the Quebec coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States.

 

To buy a Travel Add-On:

1. Go to My Plans in your Fizz account.
2. Scroll to the plan you wish to change.
3. Click on Manage and choose Travel.
4. Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
5. On the next screen, select Travel Add-On.
6. You will see different options for your travel zone. Choose the option that suits you, based on the amount of data, minutes and text you will need.
7. Click Confirm and pay for your Travel Add-On. It will be activated immediately.

 

Only data Add-Ons will be available during the launch phase. Voice and text Add-ons will be available at a later time. We will update this FAQ when we have a firm date.

 

Pay As You Go

 

To pay as you go when travelling outside Canada:

1. Go to My Plans in your Fizz account.
2. Scroll to the plan you wish to change.
3. Click on Manage and choose Travel.
4. Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
5. On the next screen, select Pay As You Go.
6. You will see different options for your travel zone. Choose the option that suits you, based on the amount of data, minutes and texts you will need.
7. Click Add Money to My Wallet. This will take you to the Pay As You Go section, where you can add money to your wallet to cover travel usage. How to add funds to your wallet

 

Roaming calls (incoming or outgoing) will be available at a later time. We will update this FAQ when we have a firm date.

 

Source: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options