VoLTE in US

2

Answers

  • LeeL
    LeeL Posts: 16

    @Roger I. ….well, I’ll be driving down the I-81/I-95 to NC in about 10 days ….let’s see what happens!

  • ah727
    ah727 Posts: 379

    @Roger I. @LeeL

    Please update following your trips. I'm eager to hear how everthing goes

  • Jean P. 4852
    Jean P. 4852 Posts: 8

    FYI, I ordered a v2 VoLTE sim from Fizz because I did not want to wait for them to send the new one. I had no problem getting the $15+tax credited from customer service while I was chatting to activate the v2 sim card.

  • Roger I.
    Roger I. Posts: 18

    I didn't think about asking for a credit for the new SIM while switching the cards over. Good for you.

    Yes, I too, am very interesting in hearing back about whether the phone works in the US. My trip is off (flight was cancelled!).

  • rousseau
    rousseau Posts: 3

    Does anyone have experience/recommendation which US carrier to choose for VoLTE while in New York City? Seems like there are conflicting experiences with AT&T and/or T-Mobile working/being a better choice? Leaving next week and want to make sure that I'll have service while I'm there. Thank you!

  • ah727
    ah727 Posts: 379
    edited July 11

    @rousseau

    I don't know about networks in NYC, but the only advantage I can see about using T-Mobile over AT&T, is that T-Mobile still has access to 2G GSM networks, whereas AT&T has access to neither of these "old" networks. In Connecticut 3 weeks ago, I couldn't have acces to VoLTE calls (calls over LTE networks) and T-Mobile was the only option to make calls. It could be an issue for you also.

    Also, I recommend you set up a B plan for making calls, if ever only 4G LTE networks are available and VoLTE is still not available. I used Skype to make phone calls last time, but other alternatives are available...Messenger, Google Duo.

    To access 2G GSM networks if available, you may need to select 2G GSM - UMTS - WCDMA in your mobile settings.

    To get back to the normal settings, putting airplane mode on and off (leave on 15 seconds) restores the initial settings.

  • ah727
    ah727 Posts: 379
    edited July 11

    @rousseau

    If ever you choose 2G GSM - UMTS - WCDMA in your mobile settings, maybe you will need to go back to 4G LTE mobile settings to have access to faster 4G LTE data.

  • Roger I.
    Roger I. Posts: 18

    I am really surprised that the various VoLTE in the US threads have all but stopped.

    I guess, Fizz has win. They don't appear to need to do anything, and we don't appear to care. We are being far too Canadian about this.

    Still no really word on whether my phone will work on my next trip to the US. Surely, Fizz and us can do better.

  • ah727
    ah727 Posts: 379
    edited July 14

    @Roger I. Play safe, work out a B plan, and everything will be OK.

    My B plan is: use Messenger (or e-mail) for my friends, and use SKYPE to call land phones or non-friend cell phones . If I need, I will set up SKYPE to handle incoming calls.

    Enjoy your trip.

  • Roger I.
    Roger I. Posts: 18

    Yes, I have a plan B. I have a US Google voice number. I am hoping this should still work. But that's not the point. We should not be looking to find work arounds to problems that Fizz has created, and appears not to be able or willing to do anything to solve.

  • ah727
    ah727 Posts: 379

    @Roger I.

    The problem comes from the USA closing its 3G and 2G networks. Fizz has to improve his services because of this. But if he does, the CANADA + USA plan will cost much more. I prefer finding personal solutions for now, and I hope Fizz will keep his prices low.

  • Roger I.
    Roger I. Posts: 18

    I respectfully disagree. This is a problem Fizz has created by not keeping current, and Fizz must solve it. It has been known for well over a year that the older 3G networks in the US would go away. Also, the 3G networks are planned to be retired in Canada in 2024 (not sure of the exact date). So the clock is ticking.

    The thing that really burns me is how Fizz has managed this. Waiting until the very last day to send out an email. That email never even offered an apology for any inconvenience, or said they were working on it.

    It's NOT my job to look for solutions to cover for Fizz's shortcoming. Also, my work around does not solve the problem that I use text on my phone for Two Factor Authentication.

    Fizz is a technology company, and as such, it must keep up with the current trends or die.

  • Bustran
    Bustran Posts: 1

    We are currently in NYC and Volte is working fine on both T-Mobile and AT&T networks.

  • ah727
    ah727 Posts: 379
    edited July 17

    @Bustran

    Good news! The most important is that you can make and receive calls. Is your phone I-Phone or Android? I'm assuming you have the new Sim card.

  • Roger I.
    Roger I. Posts: 18

    That's great news. Can we get more details? What phone are you using? Do you have the new SIM? Did you have to do anything, or did it just work?

    It would appear that Fizz are just covering themselves with the email.. If it does not work, they will not help you. If it does work, bonus!

  • LeeL
    LeeL Posts: 16

    @Roger I.

    curently in North Carolina. Very sketchy situation! Calls and texts are almost impossible to make and receive -sometimes it works, sometimes doesn’t! Can’t explain this…I’m sitting on the beach, and sometimes a call comes through…and sometimes it doesn’t. Texts via iMessage not a problem of course

    conencted to T-Mobile usually -but I see a number of providers that I can choose from-haven’t played around I’ll take any suggestions to trouble shoot!

  • ah727
    ah727 Posts: 379

    @Roger I.

    There were a few people with issues in North Carolina last March I see things haven't changed.

    2 things to get straight:

    1. Is your data (Internet) good? Data has practically nothing to do with 3G networks disrupt, so this should be A-1. Your top status bar should show LTE, but sometimes unfortunately it shows R (for Roaming) which does not say anything about your network connection.

    2. Are your calls thru 2G, 3G networks? You should see LTE in the top status bar, but as soon as you dial a call, it will stay LTE if your calls goes through the LTE network (VoLTE call). Otherwise, it will indicate 2G or e or 3G or H or 4G which means the call runs thru the old calling networks. Again R doesn't give useful information.

    If your #1 (data) is good, you could use your B plan (Skype, Messenger, Google Duo, or other app). If you data is bad, it's a bad coverage issue. Try to see if another provider (T-Mobile or AT&T) has better coverage, or move to a different location.

    If your #2 does not show LTE in the status bar during your call, your 2G or 3G networks are too weak, unstable, or unavailable. You will have to use your B plan.

    To reset to LTE when you are stranded on the 2G/3G networks, switch airplane mode on and off ( wait 15 seconds) and your should recover your LTE data connection.

  • uzedia
    uzedia Posts: 9

    Reporting from my short trip to Vermont. Between the border (Philipsburg) and Burlington the 3G network was working without any problems. Between Burlington and Waterbury only LTE (ATT with a strong signal, T-Mobile 2 bars only) was working.

  • uzedia
    uzedia Posts: 9

    Thank you for the tip. But in a way, you are paying twice, once Fizz for the data and once Skype to make a phone call. Or is there another way?

  • ah727
    ah727 Posts: 379

    @uzedia

    First of all, thank you very much for your Vermont travel comment. I have pasted this valuable information in the Break Room section at "Are VoLTE calls available to Fizz users through roaming partners in the USA" to help Fizz travellers.

    Yes you are right, Skype calls cost 3.3 cents per minute, and I always hope I won't have to use it too often. But it's not much, and it's better than no calls at all. Besides Messenger, Google Duo, Facetime which are great for calling friends on cellphones, I don't know a free app that can be used to call land phones. Sorry.

    Again, thanks!

  • LeeL
    LeeL Posts: 16

    @Roger I.

    no issues with data.

    LTE often in upper right (iPhone) but still very sketchy/hit and miss with calls. I’ve received a few and have yet to be able to make one via cellular. (Can audio/video call via messenger and the like, which, as you point out, relies on good (data) signal strength.

    however, even in LTE mode, I can’t consistently/reliably make or receive calls Very hit and Miss As I said, sitting on the beach, I received a calll 5 min later I tried to make a call and it wouldn’t go through

  • LeeL
    LeeL Posts: 16

    @Roger I. (also noting my frustration with Fizz….waiting until last day to send that unhelpful email!!! And because, like you, I use my # for 2-step authorization, which I need to be able to see/access while in the US)

  • ah727
    ah727 Posts: 379
    edited July 24

    @Roger I.

    If you have LTE, and having trouble with your calls, it's because your calls are 2G or 3G. I-Phone users don't have access to Network Signal Info app, which gives the true status of the connection. And for Android users, the new VoLTE Sim card has a bug and displays 4G in the top status bar when the connection is truly 3G.

    2G GSM and 3G networks are still available in many areas in the USA, and VoLTE is not really available even if you have the new Sim card.

    See my image attached showing 2G GSM network for calls and EGDE 2G for data in north eastern USA.

    This is probably the reason why many Fizz users can still make phone calls in the USA.


  • Carol
    Carol Posts: 8

    I am presently in the US (Hawaii). AT&T here. As predicted, I can't make or receive calls, but so far no problem with texts. So not the best, but at least no problem for 2-Factor Authentication (which was my main concern)

  • Carol
    Carol Posts: 8

    I am in the US presently. Am able to send and receive texts, not calls though

  • ah727
    ah727 Posts: 379

    @Carol

    Does your top status bar network icon show LTE, 4G, 3G, 2G, E, or R?

  • Carol
    Carol Posts: 8
    edited August 2

    Hi @ah727

    Actually I have news. Crossed the island (so went in and out of dead zones with no service) and when I came back to the small town I am staying in, my phone wasn't picking up any service at all. I turned briefly on airplane mode and by some miracle when i disabled airplane mode, my phone connected to T-Mobile instead of AT&T. With T-mobile I am now able to make and receive calls as well as the texts that I had with AT&T. With both companies the status bar was not showing any icon indicating 3G, 4G or whatever, only the name of the provider.

  • ah727
    ah727 Posts: 379
    edited August 2

    @Carol

    Toggling airport mode on and off refreshes the network settings. You can do it everytime you are not satisfied with the network. T-Mobile still has 2G and some 3G networks so it's hard to see if during calls you are on VoLTE or old networks unless you have a network analysis app like Network Signal Info (available on PlayStore, for Android)

    Thanks for letting us know.

  • Carol
    Carol Posts: 8

    @ah727 According to a T-Mobile coverage map - my location would be on their 5G Extended Range network. According to CNET: T-Mobile now has two names for the new wireless technology: Ultra Capacity 5G for its faster midband and millimeter-wave networks, and Extended Range 5G for its low-band network. 

  • MARROY
    MARROY Posts: 52

    I’m in Plattsburgh NY today Aug 3rd on a Canada USA coverage plan. Have new VoLTE SIM card installed, shows I’m on AT&T network. Data works, calling out DOESN’T work, nor do incoming calls. Oddly I still received a voicemail and the usual text message from Fizz that someone tried to call and left a voicemail.

    Also received this email from Fizz:

    Welcome to the USA. 

    Be advised, calls and texts are limited in the U.S.

    Since the end of February 2022, our U.S. partners are phasing out the network used for calls and texts. The situation changes every day and only once on site is it possible to see if they are available in a given area. 

    If not, mobile data or Wi-Fi access will allow you to keep in touch using apps such as WhatsApp, Google Duo and Messenger.