Switched to 200 mbps plan but not getting that kind of speed
Best Answer
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Have you tried restarting your modem to see the speed improves?
I think what swatt is trying to say is, try testing the internet speed by connecting your device to the modem via ethernet cable. This will give you an accurate reading of your internet speed.
You can't use your own modem, but you can use your own router or wifi booster to get a better wifi signal.
If there is no improvement, you can try resetting your Wi-Fi modem to its factory settings
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
Make sure your modem is kept upright and clear of any obstacles. It needs air for ventilation.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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This is not the best place to have the best speed. Check this page to see how to correct it. https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.
May be you can relocate it in a central area or you can also use your own modem with an ethernet cable.
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