I took time off work and waiting for the installer and there is an hour to go. What happens if he doesn't show up. What do I do?
if for any reason the technician is unable to fulfill is engagements due to for example, the previous installation would've take longer than expected, you'll have to reschedule a new appointment...
Here's how to reschedule your technician appointment if it's the case:
*To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team: simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.
*You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.
For any questions about that situation you can also directly contact Fizz’s customer service team for advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814