Getting an error on the "Replace your SIM card" page of "Activate your SIM card"

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cpoulin99
cpoulin99 Posts: 2 ✭✭
edited August 2022 in My Mobile

Hello, I'm trying to activate a new SIM card for my account but I get an error halfway through.

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I contacted Fizz about this on messenger but I didn't get an answer yet. I have tried using chrome, firefox and edge and private browsing does not help.

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @cpoulin99


    Sorry, I must have misunderstood your question...


    Since the problem persists despite your attempts with other web browsers as well as in incognito mode of a private window, you shhould contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @cpoulin99


    Hi,

    there are three (3) ways to get to the SIM card activation page:

    • Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card. 

    or

    • In the fizz.ca menu bar, click on Mobile/Activate my SIM.

    or

     

    Once there, simply enter the activation code on your SIM card in the field provided.


    Source: https://fizz.ca/en/faq/activate

     

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @cpoulin99


    The page you have displayed is actually to replace a SIM card and keep its number from an already active plan. The link I provided you is used to activate a new SIM card on a new Mobile plan.

  • cpoulin99
    cpoulin99 Posts: 2 ✭✭
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    I am trying to replace a sim card on an already active plan

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