I haven’t received my SIM card but my delivery is flagged as delivered...

brunobvs

I first tried to buy a SIM card using the map fizz makes available in the website, but after 5 stores of the map not having the Fizz SIM card, I finally accepted to buy from the website directly. Not only me but my husband did the same. Today the deliveries N° 8182768 and 8182644 via Planète Courrier were marked as delivered, but they weren't... What should we do?

Dapfizzer

@brunobvs

If the delivery of your SIM card is flagged as delivered but you haven’t received it:

1. Log into your account and go to My profile .
2. Click on Order history / See details.
3. Click on the shipping number to go to the carrier’s website.
4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 

Here's how to directly contact the customer service to resolve this issue.

You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

marllus

I'm the husband

Dapfizzer

@brunobvs

Hi,

you can see the status of all your Fizz orders in your Order history.

1. Log into your account and go to My profile.
2. Click on Order history / See details.
3. Click on the shipping number to see on the carrier’s website the details of your delivery.
4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

Go to shipping number to track your delivery on the courrier service website

*The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.

Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

brunobvs

I tracked the delivery directly through the "Follow your shipment link" with the Planete Carriere link and there it is with the correct address and marked as delivered. But it doesn't have anyone's signature, it doesn't have a photo of the delivery, and I couldn't find any digital contact to communicate with them.

There are only phone numbers to call. But how am I going to call them if I didn't receive my SIM card to make calls ??? This is my first phone line in Canada. I don't have any means of telephone communication available... I have no way of contacting them directly!

So I'll try to ask Fizz for support directly as directed by Dapfizzer. Thanks.

Dapfizzer

@brunobvs

It's precisely the right thing to do in such circumstances, the service will be able to help you...

You're welcome!