Hey I lost my cell phone this past week.

eloy Posts: 2
edited May 30 in My Mobile

How do I put my old plan and my old number on my new sim card

Best Answer

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,515
    edited May 27 Answer ✓

    Hi Eloy?

    This is the procedure ans suggestion from Fizz

    • Block the SIM
    • Block the phone
    • Report the lost of your iCloud (Apple) or Google (Android) account. 
    • Declare the loss or theft of your phone to your insurer. 
    • Replace your phone. 

    To use Fizz again: 

    If you find your phone: 

    • Expect a 48-hour delay (once you unblock it via your Fizz account) before being able to use it again. This delay is necessary for your phone to be removed from the National Stolen Device Blacklist. In the meantime, you can use your SIM card with another phone. 
    • Only a phone blocked via Fizz can be unblocked via Fizz. 
    • You can unblock your original SIM card via your Fizz account. 

    Read all the detail here https://fizz.ca/en/faq/found-mobile


  • eloy
    eloy Posts: 2

    How do i communicate in the chat bubble.

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,515
    edited May 27

    Just click on activate your new SIM card and you will be connect whit the support


    contact Fizz customer service directly you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.