Cant fill my free bonus slot

twinboyz

I have two add ons available and two lines with empty slots but dont seem to be able to add the data add ons. How do you do this?

Jess_i88b6

Hi @twinboyz

Can you try with a different browser or in private mode

This is the procedure

1. Log into your account, and go to Overview.
2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
3. Open the tab in the lower right-hand corner.
4. Select the upgrade and click on Apply.
5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
   • The slots with a + sign are ready to welcome your upgrade.
   • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
   • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
6. Select the slot by clicking on it.
7. Your upgrade will be activated on your plan at the start of your next payment cycle.

Source: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

If you still have problems

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/