No internet Québec g1x
Can you please let us know the modem's light status? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Like other electronic equipment restart can help, sometime. You can disconnect the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use interne after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
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Upstream and online led off0
Therefore, you have a problem with the internet signal coming from the coaxial cable.
You can try to remove the cable from the modem, but I believe that it can be a maintenance in your area,
Only Fizz's support can validate this, then, you are better off to contact the support0
I just turned off the modem, waited 1 min, turned on.. the online led has blinked, is now on, everything Is fine, many thks!0