No more internet since 15 mins, am I alone?
Can you please let us know the modem's light status? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Like other electronic equipment restart can help, sometime. You can disconnect the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use interne after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
Upstream and online led off
Therefore, you have a problem with the internet signal coming from the coaxial cable.
You can try to remove the cable from the modem, but I believe that it can be a maintenance in your area,
Only Fizz's support can validate this, then, you are better off to contact the support
I just turned off the modem, waited 1 min, turned on.. the online led has blinked, is now on, everything Is fine, many thks!