Cant make or receive calls

Nicksmith74

Hi my coverage is Quebec, im in the US now, i cant make or receive calls, even though i have funds in my wallet ( 10$)

And it seems i cannot switch to pay as you go

Jess_i88b6

Hi @Nicksmith74

I was back from the state yesterday, and I didn't have any problem, but I have a Canada/USA plan

Have you tried restarting the phone?

Did you call adding the +1 in front of the number?

Have you tried inserting the SIM card into another phone?

Do you have automatic operator selection?

The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Try to change operator, and also try to force the use of 3G instead the 4G, to see if it makes any difference.

You can also chat with the support

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Nicksmith74

I tried all the above, it seems i cant use pay as you go

Jess_i88b6

Hi @Nicksmith74

Please contact the support

magic_channel

one time wit Canada plan i went so US and add 60 minutes US for 4 bucks.....and it worked. good luck. see support online

ah727

Phone calls use 2G or 3G networks, and 4G LTE if your phone and provider support support VoLTE. Try choosing 2G and 3G networks for your calls