Valeriegue Posts: 1 ✭✭
edited May 2022 in My Mobile

I am with Fizz since This morning. I listened Spotify for 40 minutes and, surprise! I used 1.9 Go of my data! How is it possible? I was with Koodo for 2 years using 3 Go a month, and I listened to Spotify everyday.

Is there something wrong with datas?


Best Answer

  • Greg
    Greg Posts: 34 ✭✭
    edited May 2022 Answer ✓

    You might have something in the background that using the data.

    If you are using an Android phone, you can check how much data you used today counted by the phone (not Fizz). Go to settings, data, data usage.Your phone will be able to tell you exactly how many data used by each app


  • Fling
    Fling Posts: 9,072 ✭✭
    edited May 2022

    Hi Valérie,

    Contact the support for help

    To contact Fizz customer service directly you can do it by opening the following link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

  • Greg
    Greg Posts: 34 ✭✭

    @Fling It's too bad that you copy paste this robotic answer on all the threads just to get points. I believe you don't even read the questions.

    I'll flag you to the moderators

This discussion has been closed.