Phone stolen

Katherine
Katherine Posts: 1
edited May 20 in About my account

Hi My phone got stolen last night I blocked it but I’m wondering if I can keep the same number even if i but à new sim card ?

Best Answer

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,169
    edited May 19 Answer ✓

    Hi Katherine,


    After buying your new SIM, you need to contact the support to activate it and keep your number


    To contact Fizz customer service directly you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128

    @Katerine


    Hi Katerine,

    yes and here's how keep your phone number and use Fizz again: 

     

    If you find your phone: 

    • Expect a 48-hour delay (once you unblock it via your Fizz account) before being able to use it again. This delay is necessary for your phone to be removed from the National Stolen Device Blacklist. In the meantime, you can use your SIM card with another phone. 
    • Only a phone blocked via Fizz can be unblocked via Fizz. 
    • You can unblock your original SIM card via your Fizz account.  


    Source: https://fizz.ca/en/faq/found-mobile#4

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