Fizz EXT at home

Chahn
Chahn Posts: 2
edited May 21 in My Mobile

I moved to a new house. At my new residence, my phone is showing that I am on the Fizz EXT network. However, according to the coverage map, I am in the green area. Is it an issue that I will be on Fizz EXT most of the time?

Best Answer

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,145
    Answer ✓

    @Chahn


    Hi,

    if the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network.

    Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.

    Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.

    Is the Fizz network chosen?

    Make sure your phone is configured to automatically select the Fizz mobile network.

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

    AndroidSettings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhoneSettings → Operators → Automatic/Fizz

    Note: If the Fizz network is not optimal where you are, you may try to temporarily connect to our wider area network.

    How to access the Fizz wider area network

    The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.

    Reset your phone’s network settings

    IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

    The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

    AndroidSettings → General management → Reset → Reset network settings

    iPhoneSettings → General → Reset → Reset network settings


    Source: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,565

    Hi

    You cannot be roaming on FIZZ Ext long term because Fizz says "Access to partner networks is for occasional or temporary use only. If a member uses, minutes, text messages (SMS), photo and video messages (MMS) or data (KB) primarily on partner networks for three consecutive payment cycles, Fizz reserves the right to block or limit access to partner networks." source - https://fizz.ca/en/coverage

    What phone are you using? You can turn off the roaming option from your phone settings.

    The Fizz network should be working well in the green area.

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,169
    edited May 18

    Hi Chahn


    Contact Fizz support for help


    To contact Fizz customer service directly you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,145

    @Chahn


    And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Greg
    Greg Posts: 15

    Honestly it's a good thing. You are using Bell or Telus network with the price of Fizz

  • ah727
    ah727 Posts: 224

    If you have WiFi at home, you should use WiFi there, and use mobile data when you're outside

  • Chahn
    Chahn Posts: 2

    Thank you all for your responses! I will give your suggestions a try :)

This discussion has been closed.