Internet is very slow.

john
john Posts: 3

Hello,


My internet is very slow (reaching about 60% - 75% of declared speeds), especially during nighttime.

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,426
    edited May 16

    Hi

    Did you using internet with the WiFi or the network cable?

    Can you try to turn off the modem pour a minutes to see if this solves the problem

    This will be a good guide to start https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

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  • john
    john Posts: 3

    I am on the network cable. I did try rebooting my modem to no avail.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,426

    Hi @john

    Then please contact the support

    You can chat in direct

       •   Sign into your account

       •   Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • john
    john Posts: 3

    Will do. Thank you.