Internet is very slow.

john

Hello,

My internet is very slow (reaching about 60% - 75% of declared speeds), especially during nighttime.

Jess_i88b6

Hi

Did you using internet with the WiFi or the network cable?

Can you try to turn off the modem pour a minutes to see if this solves the problem

This will be a good guide to start https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

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   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

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john

I am on the network cable. I did try rebooting my modem to no avail.

Jess_i88b6

Hi @john

Then please contact the support

You can chat in direct

   •   Sign into your account

   •   Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

john

Will do. Thank you.