Is it possible to "escalade" the issue to higher level?

DSh
DSh Posts: 2 ✭✭
edited May 2022 in Phones

Hi.

I wanted to unsubscribe from my phone service, but then I decided to keep it, and I clicked "cancel unsubscribing". The payment was retired from my account, but I was completely disconnected from network 2022/05/06. I chat with agent every single day, I fill a form every single day, and an answer is always "sorry for that, it will be fixed very soon". It's been a week I'm disconnected.

Imagine me without phone and with 2 steps verification everywhere.

Does somebody know is there a way to escalade my problem? I don't believe that it takes more than week just to reconnect existing user to system. I want to let somebody who is higher level than agent know about that.

Thank you in advance.

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @DSh


    Hi,

    here we are users just like you, and we can only advise you on the forum to contact Fizz’s support team directly again to inquire about any progress regarding your open tickets, so that the dedicated team can correct this situation. Here is the procedure to follow in order to contact the service again. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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