Is it possible to "escalade" the issue to higher level?
I wanted to unsubscribe from my phone service, but then I decided to keep it, and I clicked "cancel unsubscribing". The payment was retired from my account, but I was completely disconnected from network 2022/05/06. I chat with agent every single day, I fill a form every single day, and an answer is always "sorry for that, it will be fixed very soon". It's been a week I'm disconnected.
Imagine me without phone and with 2 steps verification everywhere.
Does somebody know is there a way to escalade my problem? I don't believe that it takes more than week just to reconnect existing user to system. I want to let somebody who is higher level than agent know about that.
Thank you in advance.