My travel addon doesn't seem to work?

Simon L. 21966

I arrived in Charlotte, North Carolina this morning. I'm taking another flight in 30 minutes for the california. And it looks as if my travel add on for the Internet data isn't working.

Can you help me with that?

Whizz

Hello Simon L. 21966,
I hope you are doing well.

I just verified your account and I noticed that everything seems to be working fine at the moment since the travel Add-ons you purchased started being consumed. Please feel free to contact us if you need assistance regarding them, as we know that a stable connection is very important while traveling. Here is how to do it https://fizz.ca/en/contact-us.

Cheers!
-Sergiu 

Jess_i88b6

Hi @Simon L. 21966

Please check the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Did you enable the data roaming?

Try to turn off and on the phone couples of times

Also try to change the network operator

The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

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