does fizz have a mobile app
Best Answer
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Hi
The only Fizz apps are to access the home wifi network and for those who use IP Relay services. You can add a shortcut on your phone to access your Fizz account.
More info on Fizz apps can be found here - https://fizz.ca/en/faq/what-are-fizz-apps
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Answers
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Hi @WOOF325
You downloaded the IP Relay services which needs the credentials
The Fizz IP Relay app is part of a whole series of measures put in place to help people with disabilities, in this case more particularly those with hearing and/or speech disorders.
If you are in the needs of this app, here the info how to obtain them.
- The 711 IP Relay Service is tailored to the needs of people with hearing and/or speech impairment who need to use a Telecommunications Device for the Deaf (TTY) or other devices to communicate with third parties.
- The IP relay service is can respond adequately to two types of calls:
- Voice carry over (VCO) allows a hearing impaired person who is able to speak to use their voice while receiving operator-typed responses from a person who is able to hear
- Hearing carry over (HCO) allows a person who is speech-disabled but able to hear to use their hearing while sending responses to a person who is able to hear via the HCO user’s typed text
- Those who do not have TTY and wish to reach hearing-impaired persons through the relay service can call 1-800-855-0511
- Hearing impaired persons who wish to reach other hearing impaired persons through the Relay Service can call 1-800-855-5511
- To activate the 711 IP Relay Service :
- 1. go to https://iprelay.fizz.ca to create your account
- 2. ask us your IP relay service activation by contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
- 3. when we will received your request and admissible proof, we will send to you your Relay IP identification by email to use the service.
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