Data

Lens1
Lens1 Posts: 4 ✭✭
in My Mobile

Can somebody help me talk to fizz I want to know how I used 10GB of data in 4 days and I have wifi at home and I don’t watch movies on my phone my personal hotspot is not on and I used to do Uber everyday I never tan out of data I need some answers

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    edited May 2022

    Hi @Lens1

    Did you share your connection with your computer?

    Did you check the counter in your phone? After you can also check the usage of each applications. It can be a program such spotify for example.

    I believe that you need to chat with a Fizz representative.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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