Internet upgrade only comes into effect at next billing cycle

KL3212
KL3212 Posts: 1
edited May 7 in Internet

I had internet installed yesterday and the plan I selected was too slow. I upgraded on my account, but it apparently only comes into effect the next billing cycle. Customer service was pretty adamant that there is no way to make the switch sooner. Has anyone been successful in getting the upgrade immediately and being charged the prorated increase in fees to account for the remainder of their billing cycle? Thanks!!

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Answers

  • swatt
    swatt Code de référence/ referral code: IAN66Posts: 516

    Check with a speed test if you get the speed you paid for. If not, you have to check where is the problem before upgrading.

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