Voicemail and phone call quality giving me problems

Fizzed
Fizzed Posts: 1 ✭✭
edited May 2022 in My Mobile

Hi my voicemail won’t activate, and I now need to get my last message or my life may be ruined. (Urgent now) … also my phone frequently cuts off during calls from home and I would appreciate any help finding out why. Thank you

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    Answer ✓

    Hi @Fizzed

    You can try to call your voicemail from a different phone calling 1-514-647-0999

    If you need to reset the PIN

    Modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).

     

    IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.

    Source: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

    If this doesn't help, contact the support here we are users

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

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Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @Fizzed, I have some suggestions for you to try:

    • restart your phone
    • go to the settings and clear the memory cache for the voicemail app
    • if clearing the cache doesn't resolve it, consider removing and re-installing the voicemail app
    • go to the network settings and switch between automatic/manual network selection and choose the strongest Fizz/Videotron signal option
  • FRK
    FRK Posts: 2 ✭✭
    edited May 2022

    Hi @Fizzed ,

    Besides @Clive Packerthe above suggestion, you could try to make sure that VoLTE (or HD Voice Calls, depending on your phone model) is turned on.

    This should be found somewhere in your network settings on your phone.

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