Previous Owner had Fizz

Birdie
Birdie Posts: 1 ✭✭
edited May 2022 in Internet

I just moved into my apartment and I can't seem to set up my internet. When I try it says I can't because the previous owner of the apartment still has their plan up with fizz so I cannot set up my own. It's really frustrating since my dad suggested fizz to me and the person has already moved out.

Am I just out of luck?

Best Answer

  • Mataze
    Mataze Posts: 2,070 ✭✭
    Answer ✓

    Hi @Birdie

    Here's direct connection from Fizz website.

    The internet connection of a provider other than Fizz is still active at my new address. What do I do?

    If the person currently living in your new address is subscribed to a Fizz competitor, it is their responsibility to move their plan or unsubscribe. You can proceed with moving your Fizz plan to this address without worrying about whether they have initiated a move with their provider. 

     
    A Fizz internet connection is still active at my new address. What do I do?

    If the person who currently resides at your new address is a Fizz member, your request for a home Internet package at that address cannot be processed until that person has moved or deactivated their Fizz home Internet package. But the good news is that the Fizz connection is available and working! We recommend you pack your Fizz Wi-Fi modem and complete your move in your account once settled into your new home. 

    This last point is very important to avoid any interruption of service. 

    Please go to your Fizz account, select Internet plan > Manage my plan > Moving your service 

    https://forum.fizz.ca/en/discussion/comment/6626990#Comment_6626990

    If it aint working, I suggest you to contact Fizz as Jessy mentionned

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,159 ✭✭
    edited May 2022

    Hi @Birdie

    No, you need to wait till the previous tenant is full unsubscribe :'(

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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