Previous Owner had Fizz

Birdie Posts: 1
edited May 5 in Internet

I just moved into my apartment and I can't seem to set up my internet. When I try it says I can't because the previous owner of the apartment still has their plan up with fizz so I cannot set up my own. It's really frustrating since my dad suggested fizz to me and the person has already moved out.

Am I just out of luck?

Best Answer

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 621
    Answer ✓

    Hi @Birdie

    Here's direct connection from Fizz website.

    The internet connection of a provider other than Fizz is still active at my new address. What do I do?

    If the person currently living in your new address is subscribed to a Fizz competitor, it is their responsibility to move their plan or unsubscribe. You can proceed with moving your Fizz plan to this address without worrying about whether they have initiated a move with their provider. 

    A Fizz internet connection is still active at my new address. What do I do?

    If the person who currently resides at your new address is a Fizz member, your request for a home Internet package at that address cannot be processed until that person has moved or deactivated their Fizz home Internet package. But the good news is that the Fizz connection is available and working! We recommend you pack your Fizz Wi-Fi modem and complete your move in your account once settled into your new home. 

    This last point is very important to avoid any interruption of service. 

    Please go to your Fizz account, select Internet plan > Manage my plan > Moving your service

    If it aint working, I suggest you to contact Fizz as Jessy mentionned


  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,434
    edited May 1

    Hi @Birdie

    No, you need to wait till the previous tenant is full unsubscribe :'(

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