Still having pb in Montreal

Joolie

Hello!

Î’d like to know if we are still having pb with an internet connection.

FYI, i live in Multimédia area.

Thank you!

Jess_i88b6

Hi @Joolie

Only the support can tell you if there are same issue in your area

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Mataze

Hi

There's a link in order to check the connection status. Here's the link: https://fizz.ca/fr/faq/etat-services

For my part I live north of Montreal and everything is fine.

Maybe try to reset your modem.

https://fizz.ca/fr/faq/comment-installer-mon-modem-wi-fi

Otherwise, You can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it