Hey!! I need some help hehe😭😅

TristanDR

Hey I don't know if this is the right place to right this question sorry. I just moved and started with fizz and I connected all the cables but I still don't have any internet. I can see the temporary wifi username and enter the temporary password but I don't have any internet. And on the box, the upload light is flickering... I don't know what do to I need help lol😅😅

Mataze

Hi,

A series of lights will appear on your modem. Make sure they match those in this picture.

Write down your modem's network name & password

Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem.

Configure your modem

Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps.

Source :

https://fizz.ca/en/faq/how-install-my-wi-fi-modem

Mataze

If there's any troubleshooting you could see why it could occur with these following links :

You can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Mataze

If none of that works, there's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

You can chat in direct

·        Sign into your account

·        Follow the link on this page: https://fizz.ca/en/faq/status-services

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

 

The direct chat, is usually the quickest option however.

TristanDR

Thank you so much!! I'll try that for sure!!!

Mataze

@TristanDR

You welcome 😊

Jess_i88b6

Hi @TristanDR

You need to wait 15 minutes before connect the first time to the modem, since, in the first 15 minutes is going to do updates and preconfiguration, the modem will reboot couples of time