Receiving data as a gift
I was gifted 2 GB of data and I see the notification but I still don't see them as part of my data. Does it take some time to activate? I do have a data plan
Best Answer
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If there was any problem receiving the gift, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi
If it is a data gift from their plan, this should be added automatically to your mobile plan.
If you have more than one mobile plan, it's better for the gifter to send it directly to your phone number. Otherwise the data can be added to your main plan.
more info about gifting can be found here - https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
If it is a perk that was sent to you, you have to apply it.
To apply a perk on your plan:
If you have more than one plan in your account, you’ll be able to choose which plan will benefit from your perk. The delay to activate a perk is not the same from perk to perk, and each has its own duration.
- Log into your account, and go to Overview.
- In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
- In the perks section, click on Available.
- Click on the perk you’d like to activate.
- Select Use to activate the perk on your plan.
- Select the plan on which you’d like to apply it.
- Your perk will be activated on the spot.
source - https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program#3
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