Tecnician didn't show up what should I do?

LSSB

Dear Fizz,

I waited from 12 to 18:30 (even that the e-mail said until 17) and the tecnician didn't show up to install de the inter and didn't call either.

What should I do now?

The adress is 2061 boul mainneuve west

Jess_i88b6

Hi @LSSB

Sorry it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.

You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

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LSSB

I tried what the video shows but I cannot modify the time, only I can see it is.

Jess_i88b6

Hi @LSSB

You can reschedule only 24h after the missing appointment https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

LSSB

Really thank you! The tecnician showed up 20:30 and finaly we solved the problem today! have a great weekend

Jess_i88b6

Hi @LSSB

I am happy for your, enjoy the internet :D