Can't acces my Voicemail
If I hold 1 it does direct me to the voicemail, the annoying part is that it gets me to call failed. If I do click on my voicemail from the voicemail icone, it does just the same so I cant get any voicemail and i reckon people cant leave any voicemail on my voicemail. Trying to up date my phone to see if it would change anything but from now i am kind of stuck. Thanks for your help!
Best Answers
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Hi,
try to modify your access code (PIN) directly online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).
IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.
Source: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail#3
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Hello @Boutine, I have some suggestions:
- clear the cache for the voicemail app
- clear all the stored data for that app, it will perform a soft reset of the app
- remove and re-install the app
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Answers
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This should resolve this concern, but if you have any other concern about your visual voicemail after performing this maneuver, you'll probably have to contact Fizz’s support team directly to inquire about that issue. You'll be able to contact the service by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi @Boutine
Can you tell us if you can acces calling directly 1-514-647-0999?
This will help use to better understand the problem
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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