Loss of upgrades and perks when cancelling a second plan in account?
Hello Fizz,
I wanted to clarify what would happen to my existing upgrades, perks, and points if I were to cancel one of the two mobile plans for several months. I read from https://fizz.ca/en/faq/unsubscribe#4 that cancelling a plan will result in loss of all upgrades and perks associated with that account. Does this mean if I have two mobile plans, and I cancel one, I lose all my points, upgrades, and perks associated with my account even if I keep one of the plans?
Please advise, and many thanks,
Best Answer
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Hi
I believe that if you cancel your second plan and keep your main plan active, your upgrades, perks, and points will not be affected.
To be sure of what will happen with your specific account, I suggest you to contact Fizz customer service by opening this link: https://fizz.ca/en/faq/whats-my-rewards-program and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Ah this helps clarify this further - many thanks PF_Ref_D2U9A!
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Hello @fletchelg, you should note that when you unsubscribe/cancel a plan but intend to sign up again at a later date, you lose access to that plan/pricing and will have to choose from plans and pricing available when you sign up/activate. Fizz raised prices in January for new subscriptions or plan changes and may or may not change prices in the future.
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