How long in advance do I need to change my plan?

Teresat
Teresat Posts: 3 ✭✭
edited April 2022 in My Mobile

I wanted to change my plan but it blocked me from doing so since I think it’s too close to the end of the payment cycle? So now I’m wondering how many days do I need to leave before the end of the payment cycle to be eligible to change my plan?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,944 ✭✭
    edited April 2022 Answer ✓

    Hi @Teresat

    You cannot modify the account 108h/4.5 days before the new billing cycle

    Important: Any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle. 

    You can only replace your plan with one of our plans offered at that time, and your old plan may no longer be available or may no longer be offered at the same terms afterwards.

    Here the source https://fizz.ca/en/plan-change-policy

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