I never received my cash rewards for referring two new customer. How do I redeem my reward

Dannylong

I never received my cash value for having referred two new customers.

Jess_i88b6

HI @Dannylong

You are notified every time a referred friend subscribes, activates their account and makes their second payment. You will receive an in-account notification, and depending on your communications preferences, an email or a text.

To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :

1. Go to My Profile in your Fizz account.
2. Select Referral Bonuses.

 

You'll see a summary of your referral bonuses, including the amount of each:

• The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.  
• The amount under Total received represents the bonuses you received.
• Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
• The amount under Balance corresponds to the amount left to apply to your upcoming payments.

 

To see the referral bonuses that were applied to your payments, check your Transaction history.

You reward, must be in received when you payment is due

PF_Ref_D2U9A

Hi

It will be applied on your third month, so in your next bill immediately after their second payment.

If not, you can contact Fizz customer service for help by opening this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#4 and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Other useful info here - https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends

Clive_ref_code_73TF9

Hello @Dannylong, each referral needs to be active for two payment periods and you should each receive the referral bonus and Fizz automatically applies it to your next respective payment. If you did not receive the bonus, you can contact Fizz to complain by logging in, going to My Settings and Contact Form.