Do i need to bring the old modem to my new place?

Zachary L. #30178

Hi I'm moving this week and scheduled an appointment with a technician for self installation, but it doesn't say whether or not I need the old modem or if they'll bring a new one. Can anyone help? Thank you!!

Jess_i88b6

Hi @Zachary L. #30178

When you move your internet you need to bring your modem

Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.

I’m bringing my Fizz Wi-Fi modem with me at my new address. Do I still need to plan an installation appointment?

Yes. You must plan an installation appointment so a technician can make sure the cable connection works properly.

Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Dapfizzer

@Zachary L. #30178

Hi Zachary,

yes you'll have to bring your Fizz Wi-Fi modem with you at your new service address.

Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service