There is no unsubscribe button in my "manage" page

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steph12345
steph12345 Posts: 1 ✭✭
edited April 2022 in Internet

I ended up switching back to Bell because I had moved. I made an appointment with Fizz but the technician was unable to connect my Wifi. Therefore since I made an appointment I am guessing I cant unsubscribe?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,041 ✭✭
    edited April 2022 Answer ✓
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    Hi @steph12345

    You cannot at this moment, your account is not full activate.

    If you don't make a new appointment it will be refunded automatically, but you can contact the support in order to speed up the refund.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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