How do i chat to someone from fizz!!!!

aa45_
aa45_ Posts: 2 ✭✭
edited April 2022 in My Mobile

Now! How do i chat to get help!!! Its not obvious! So frustrating

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @aa45_


    Hi,

    here's how to contact Fizz’s support team directly, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • aa45_
    aa45_ Posts: 2 ✭✭

    I don’t need a “community “ i need to speak to someone from fizz

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Hi @aa45_

    Fizz Customer service agents are only available online, there is no phone number to call. As you know, here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do (I prefer this page, since it always seems to work. Many other pages seem to have a bug with some browser combinations)
    • Go to bottom of page and Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Otherwise you can use the alternate method mentioned above by Dapfizzer.

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