Can't add friends on Fizz friends

beef
beef Posts: 3 ✭✭
edited April 2022 in Welcome and join

Hello,

I cannot add friends on Fizz network using my friends phone number or email. Similarly, when I send data to a friend, it told me that the person did not have Fizz.

Any help?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,987 ✭✭
    Answer ✓

    Hi @beef

    Try to logout, and use the browser in private mode, also please ask your friend to check the status of the privacy seeting

    How to change your Fizz privacy settings:

    1. Go to My Settings in your Fizz account.
    2. Scroll to Settings.
    3. Click on Privacy.
    4. Here you can select one of three privacy options:
    • Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.
    • Private: You can receive gifts from everyone. You cannot be searched or added as a contact.
    • Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.


    Source: https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @beef


    Hi,

    for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

    In order, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.


    And if the problem still persists, here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • brouleau21
    brouleau21 Posts: 178 ✭✭

    If you are not both on the Fizz FULL experience, you won`t be able to do so.

This discussion has been closed.

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