Wrong key

fahdmich

I am new member trying to connect wrong key why? I need help

Jess_i88b6

Hi @fahdmich

Pay close attention to characters that are similar, such as O and 0, as well as I and 1

If this doesn't help, try to reset the modem

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Please remember, after the reset or when you receive the modem you need to wait 15 minutes before connection to it.

The modem will be some updates

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Dapfizzer

@fahdmich

Hi,

are you able to connect one of your devices directly to the modem using the Ethernet cable (RJ45) provided by Fizz, so you would be able to change the network name (SSID), but also the password since by opening your web browser as soon as you log in, the "Easy Connect" interface would open automatically and allow you to make this change by a password, and (SSID) of your choice. Your Wi-Fi connection would then be simplified.