I have 3 bars, in Montreal, but can't make or receive calls

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nick M. #38607
nick M. #38607 Posts: 1 ✭✭
edited April 2022 in My Mobile

Only at a specific location every else it works

Best Answer

  • Fizzy
    Fizzy Posts: 11,299 ✭✭
    Answer ✓
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    Hi nick M. #38607

    Have you tried restarting your phone?


    You could also try the following: do a manual network search, choose Fizz EXT, wait a few seconds and then come back to the Fizz network and try to call and send texts.

    The steps to manually select a network varies depending on your phone model. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Search → Fizz.Ext

    iPhone: Settings → Operators → Search → Fizz.Ext

    If it works while connected to Fizz.Ext please switch back to Fizz and retry calls.


    In case Fizz.Ext doesn't allow you to make calls please contact Fizz support team: https://fizz.ca/en/contact-us

     

    More helpful tips can be found here:

    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

     

    You can Live chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open the help link page mentioned above from Fizz Solution Hub

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @nick M. #38607, if your FIzz Mobile service works everywhere else as it should, there is likely something interfering with the signal in that specific location. Something to consider is if the same issue exists at that location at all times over a period of time. Tower maintenance could be a possible reason if the problem is temporary.

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