Texts don't work anymore following Phone upgrade

Blinkette

All parameters were verified to be properly

Jess_i88b6

Hi @Blinkette

it seems a problem with the SMSC if you cannot neither receive or send, you can also try to reset the networks settings, beware that you will delete only the network configuration such bluetooth, wifi for example

Can you check this

The number to the SMSC is configured ok?

1. Make sure your phone is correctly configured for the Short Message Service Center (SMSC).
2. The number configured in your phone must be: 1-438-520-0092.
3. The process can vary from one phone model to another. Here are two examples:
4. Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages 
5. Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +14385200092 
6.  
7. Verification on iPhone: Dial *#5005*7672# → Press the key to place the call. 
8. Editing on iPhone: Dial **5005*7672*+14385200092# → Press the key to place the call.
9.  
10. Most phones allow you to enter the ''+'' character by holding down the ''0'' key for a few seconds.

Source: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

You can also contact the support

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Clive_ref_code_73TF9

Hello @Blinkette, could you give us more information? Can you not send, not receive, characters/emjoiis are incorrect, etc? As the above user pointed out, it is likely a settings issue but this is not to dismiss that you checked the settings. Is the phone new or used? If used, did you reset the whole device to factory settings? After inserting your SIM, did you receive a text from Fizz with the Fizz APN settings and their automatic installation? I would try it after resetting the Network Settings and if this did not resolve the matter, consider a whole device factory reset. A smartphone is a computer and does experience minor issues that a reset and/or OS/app update and reboot often addresses. I hope my suggestions help your issue and do post whatever you find solves it for you as a helpful tip for other users who might experience the same problem.