Thanks in advance!
for an LTE-compatible phone configured with LTE network preferences:
Your phone can also support other frequencies that allow it to take advantage of the LTE network.
For a phone that only allows 3G or HSPA preferred:
*We may terminate access to certain services if we detect an incompatibility between your phone and the Fizz mobile network. If so, we would inform you.
And here's how to contact Fizz’s customer service team directly to have precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814