How can I book another appointment for home internet installation?

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Kyndra
Kyndra Posts: 1 ✭✭
edited March 2022 in Internet

The technician came today, but we needed to provide permission that he can put a hole in the wall, so he wasn’t able to install today. I’m trying to book another service appointment for tomorrow, but can’t seem to figure out how

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Kyndra


    Hi Kyndra,

    Here's how to reschedule your technician appointment:

    1. Log into your account and go to Manage.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
    • To reschedule an appointment, click on Reschedule.
      • This will open the booking interface. Select a new day and time slot and click Save.
      • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
      • Beware — once 24-hours have elapsed since the due date of the appointment, the «Reschedule» button will appear.
    • To cancel an appointment, click on Cancel.On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

    *To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team: simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

     *You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.  

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address 

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Kyndra



    And here's how to contact Fizz’s customer service team directly to inquire if an appointment would be possible tomorrow. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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