Why in USA you service drop ?

MAREK B. #38060
MAREK B. #38060 Posts: 2 ✭✭
edited March 2022 in My Mobile

Why in USA your service drop to this point that is difficult to send an e-mail. Did you lose the contract with AT&T .Always connect to T-Mobile ..?Long waiting before the signal comes. Drop calls difficult to call anybody . Start to have the impression that waking with my phone with your service is just a show. I experience this in my travel to MA, NJ, NY...? If that continues you lose have 1 customer

My friends have the same problems what happen ..?

Thanks Mark

Best Answer

  • StefanM
    StefanM Posts: 1,453 ✭✭
    Answer ✓

    Fizz has specific roaming partners in the US, which means that you can only connect to their networks. So if the coverage of the roaming partner is not good, then you will also have limited reception. There is not much you can do about it. However, I would definitely reach out to Fizz support, just to make sure that there is no issue with your settings or your SIM card. Bonne chance.


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @MAREK B. #38060

    Hi Mark,

    you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Rydock
    Rydock Posts: 206 ✭✭

    Problem with ils 3G i think

This discussion has been closed.