Modem has all but 3rd and 4th lights on. (no internet coming to modem?)
I suddenly lost internet connection for 2 hours now, tried to contact support and they did not help, answered with the generic "steps to restart modem etc.". I haven't changed anything and they said my modem is "out of specs".
I urgently need my internet for work, but support chat from mobile app takes 30-45 minutes to answer for each reply. how do other people deal with this kind of support? Am I supposed to "wait 24h" to contact support as I've seen in other forum answers?