How do I set up voice mail?

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PJWray
PJWray Posts: 1 ✭✭
in My Mobile

That kind of says it all. I activated my phone and thought I had set up my voice mail, but it doesn't work. When someone calls they get a message that says the person at 613-xxx-xxxx is not available. The caller seems to be able to leave a message, but nothing appears on my phone and there are no messages to retrieve.

Don't know what I've done wrong.

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @PJWray


    Hi,

    visual voicemail is now the basic voicemail for our mobile plans. So whatever name you see, Voicemail or Visual voicemail, know that we're referring to the same thing, Visual voicemail.

    Your mobile plan must include the Voicemail option, as well as data. 

    And here is the procedure to configure your Visual voicemail: https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @PJWray


    Here's how to contact Fizz’s support team directly if you want precise answers for any question about your Visual voicemail. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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